CANCELLATION POLICY

Travel is a big commitment — and so is planning, designing, and hosting a trip. So we’ve built a policy that supports our Travelers, while still protecting the work that our Hosts and Trip Operators do at each stage of the process.

Our Traveler cancellation and refund policy is:

• You book your spot on a trip and pay a 30% down payment: while your spot is pending, that 30% down payment is fully refundable.
• Once your spot is confirmed: that 30% down payment is non-refundable.
• If it’s more than 150-days out from the trip, that 30% down payment (minus a $100 cancellation fee) can be a trip credit towards future travel, as long as you book in the next year.
• If confirmed more than 150 days prior to departure (and outside of the 72 hour cancellation window), you will receive a trip credit in the amount of the down payment, minus a $100 cancellation fee for each spot canceled.
• Your balance payment is due 150 days before the trip. 150 days before the trip, we cannot issue any refunds. At this point, funds have been applied towards the trip such as booking accommodations and local activities.

If you ever forget, our policy is easily located on any trip page and you can read more in our Terms & Conditions and our Covid-19 policy can be located here:

Covid-19 procedures, protocols and flexibility:

There's a lot to navigate while traveling during Covid. But as travel resumes, the safety of our Hosts, Travelers and staff remains our top priority. We diligently monitor global developments and always follow the advice of public health authorities, medical experts and officials.

In the case a trip is unable to operate due to Covid-19, we will work with the Host to reschedule and provide new trip dates at least 60 days before departure. If the rescheduled dates don't work for a Traveler, we will provide a credit in the amount of the initial 30% down payment which can be used on any future departure when applied within 12 months of issue. If you have made additional payments toward your balance, you may request a refund for that portion.

You can always refer to our full Covid-19 policy here.